高情商帮你在人际和事业博弈中胜出

      对于商务人士(尤其是IT从业人士)而言,这两种能力格外重要。在美国流传着一个笑话:IQ零蛋的人能够做什么?答案是“主管”。根据学者的研究,一位企业主管能取得多大成就,在很大程度上取决于此人的情商——根据美国一家研究机构对188个公司高级主管的测试和研究,对企业管理者而言,情商的重要性竟然是智商的9倍。

      很多时候,情商也会对智商产生作用。人逢喜事精神爽——在心情轻松愉快的时候,人的语言能力、逻辑能力、空间推理能力往往较平时强很多;而在心情愤懑抑郁的时候,人的理性思考能力会急剧下降,从而屡屡出现误判的情况。所以,我认同尼采的那句名言:“痛苦的人没有悲观的权利”——处于极度痛苦状态下的人,其阴暗的、负面的情绪会迅速“膨胀”,看问题时自然也就偏向于悲观。

      古人说性格决定命运,足见情商的重要性。一个人的情商可说是其性格的指示器。比如“激将法”就是利用对方性格中的弱点来达到击败对手的目的;再如下围棋时,棋手的性格是否沉稳镇定往往关系到博弈的胜负。所谓一招不慎,满盘皆输,而这一步的失误很有可能就是由于情绪的影响。
沙洛维归纳出的五类情商素质对应着葛德纳提出的“自省智能”和“人际智能”。

      自省智能是能够认识自己的感觉、管理自己的情绪,作为个人行为依据的能力。曾子曰:“吾日三省吾身,为人谋而不忠乎?与朋友交而不信乎?传不习乎?”现在的青年人自然不需要用圣人的标准来约束自己,但至少应该具备自省的意识和自省后改进不足的勇气。

      人际智能则是认知他人情绪、性情、动机、欲望,并作出适度反应的一种能力。在美国,小孩子在幼儿园或是小学低年级就需要拿着自己的玩具跟老师和同学讲故事,这其实是训练他们的观察力(观察听众反应)并适时作出行为修正的能力。在中国,类似的训练似乎要在中学才进行,而且频度不够。

      情商高的人,情绪控制力要高于常人,因此在关键时,智商也就相应高出一筹。所以情商较高的人总是能够在人际和事业博弈中胜出。而且,与不可变的智商相比,情商有着极大的改善空间。那么,该如何提高自己的情商呢?这要通过改变自己的行为习惯来入手——你至少需要养成以下两个方面的习惯:

      其一是尊重他人、关怀他人,让这些人喜欢你。经常保持自然的微笑;谈论别人感兴趣的话题而不是一味自吹自擂;记住别人的姓名并在下一次见面时主动与他们寒暄——你会发现“姓名符号”的魔力……这些技巧非常简单,人人都可以做到,难处在于持之以恒。

      其二是做一个有智慧的人,努力赢得别人的友谊。虽然说没有谁地球都一样转,但现实中,几乎每个人都认为自己是整个宇宙的中心。所以,我们需要让他人觉得自己是个重要的人,需要激发他人高尚的动机,需要经常扮演一个倾听者——而不是与旁人争论不休,需要在自己错了的时候坦然承认……不过,最重要的还是“赞美他人”。这里所说的“赞美”决不等于国人常说的“拍马屁”,而是基于你对他人独特价值的认同与肯定,因此是诚恳的、准确的、不带有庸俗功利色彩的。“赞美”可以分为“由上至下”(上级对下级、长辈对晚辈)、“同级之间”和“由下至上”——后两种“赞美”的难度比较大,关键在于,你需要以虚怀若谷的姿态,真心发现他人身上的闪光点。

AltaVista: A brief history of the AltaVista search engine

AltaVista, which means “a view from above”, was one of the first search engines to achieve major success in the late 1990′s. Unfortunately it lost significant market share from its peak years now remains a minor search engine using search index results from Yahoo.

In the spring of 1995, scientists at Digital Equipment Corporation’s Research lab in Palo Alto, CA, introduced a new computer system – the Alpha 8400 TurboLaser – which was capable of running database software much faster than competing systems. Using this powerful tool, they devised a way to store every word of every page on the entire Internet in a fast, searchable index.

In order to showcase this technology, a team led by Louis Monier, who was a computer scientist with DEC’s Western Research Lab, conceived a full text search engine of the entire web. By August 1995 the new search engine conducted its first full scale crawl of the web, which bought back about ten million pages. In the autumn, DEC decided to move AltaVista beyond the labs and offer it as a public service on the web, to highlight DEC’s internet businesses. The company tested the search engine internally for two months, allowing 10,000 employees to put the system through its paces.

On December 15th, 1995, less than six months after the start of the project, AltaVista opened to the public, with an index of 16 million documents. It was an immediate success, with more than 300,000 searchers using the engine on its first day. By the end of 1996 AltaVista was handling 19 million requests per day. AltaVista quickly became a favorite of both casual searchers and information professionals.

It became one of the leading search tools on the web, but started to go into decline with the advent of Google and also changes in the business direction of its owning company. Compaq acquired DEC at the start of 1998 for $9.6 billion and a year later, spun off the search engine as The AltaVista Company, when it was intended to go public during the dot com boom. However, in June 1999, CMGI – an Internet investment company who at the time owned 20% of Lycos – agreed to acquire 83 percent of AltaVista.

AltaVista underwent a relaunch at the end of 2002 and offered a range of search functionality, including image and multimedia search options, plus Babel Fish, the web’s first Internet machine translation service that can translate words, phrases or entire Web sites to and from English, Spanish, French, German, Portuguese, Italian and Russian.

In a surprise move, Overture purchased AltaVista in February 2003 for a knockdown price of $140m, compared to its valuation of $2.3bn three years previously. Consequently, when Yahoo purchased Overture at the end of 2003, AltaVista was part of the package and, sadly, is now just a clone of Yahoo, using the same search index and very basic, large font, interface.